Terms of Service

1. Who we are

AgntOS is operated by Vertial Holdings Pty Ltd (“AgntOS”, “we”, “us”), an Australian company. AgntOS provides one-click hosting and management of a personal Hermes Agent (by Nous Research) on cloud infrastructure. “Service” means the AgntOS website, dashboard, APIs, and the hosted agent we run for you.

2. Eligibility and your account

• You must be at least 18 years old and able to enter a binding contract.
• You must give accurate account information and keep it up to date.
• You are responsible for activity under your account and for keeping your credentials secure. Tell us promptly at support@agntos.net if you suspect unauthorised access.

3. Plans, credits and billing

• A subscription plan keeps your agent online. Model usage is paid separately from a prepaid dollar wallet of credits.
• Your wallet has a hard spend cap enforced upstream: when credits run out, the agent stops until you add more. You only ever spend what you have loaded.
• Subscriptions and credit purchases are processed by Stripe. Plans renew automatically each billing period until cancelled. Prices are shown at checkout; applicable taxes (GST/VAT/sales tax) are calculated there.
• Prepaid credits are consumed as your agent uses models and are not refundable once consumed, except where a refund is required by law. Unused credits remain available while your account is active.
• Nothing in these terms limits rights you have under the Australian Consumer Law or other laws that cannot be excluded.

4. Acceptable use

You agree not to use the Service, or direct your agent, to:

• break the law or infringe anyone’s rights;
• send spam, malware, or attempt to disrupt or gain unauthorised access to systems;
• generate content that is unlawful, harmful, or abusive; or
• resell or sublicense the Service without our written agreement.

Your agent acts on your instructions and configuration. You are responsible for the tasks you give it, the channels you connect, and the output it produces. We may suspend an account that breaches these terms or puts the platform or third parties at risk.

5. Third-party services

The Service runs on, and integrates with, third parties including Nous Research (Hermes), OpenRouter (model routing), Fly.io (compute), Cloudflare (DNS), Stripe (payments), and Telegram (if you connect it). Your use of those integrations may also be subject to their terms. We are not responsible for third-party services we do not control.

6. Availability

We work to keep the Service available but do not promise it will be uninterrupted or error-free, and we do not offer a formal uptime guarantee at this time. We may change, suspend, or discontinue features with reasonable notice where practical.

7. Cancellation and data deletion

• You can cancel your subscription at any time from your dashboard.
• If your subscription lapses or is cancelled, your agent is paused. If it is not reinstated, your agent and its data (memory, skills, and conversations) are permanently deleted approximately 14 days later.
• You can ask us to delete your account and associated data sooner by emailing support@agntos.net.

8. Disclaimers and liability

The Service and any agent output are provided “as is”. AI agents can make mistakes; do not rely on output as professional, legal, financial, or medical advice, and review anything important before acting on it. To the extent permitted by law, we exclude implied warranties and are not liable for indirect or consequential loss. Where liability cannot be excluded, our liability is limited to the amount you paid us in the 12 months before the claim. Nothing here excludes liability that cannot be excluded under law, including the Australian Consumer Law.

9. Changes to these terms

We may update these terms from time to time. If we make a material change we will take reasonable steps to let you know. Continuing to use the Service after a change means you accept the updated terms.

10. Governing law

These terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of that state.

11. Contact

Questions about these terms? Email support@agntos.net. See also our Privacy Policy.